Overview: STR Allowance Status

Yes, short-term rentals are explicitly allowed in Pinetop-Lakeside, Arizona. The town has established a comprehensive regulatory framework for short-term and vacation rentals through Town Code Chapter 5.28 and an active licensing program. Short-term rentals are defined as rentals of less than 30 days, and the town requires an annual license for each property operating as a short-term rental.

Starting a Short-Term Rental Business in Pinetop-Lakeside

Step-by-Step Process

Step 1: Obtain Required Documents Before beginning the application process, ensure you have all required documentation ready for upload:

• Valid Arizona Transaction Privilege Tax (TPT) License
• Proof of Property Ownership (Warranty Deed or latest property tax bill)
• Proof of Liability Insurance ($500,000 minimum coverage)
• Proof of Local Emergency Contact (driver's license or proof of local residency)

Step 2: Access the Licensing Portal

• Visit the registration site at: pinetoplakesideaz.munirevs.com
• Register your user account using the activation code from your GovOS letter
• If you haven't received an activation code, contact GovOS at blt.str.support@govos.com or (888) 751-1911

Step 3: Complete the Application Process The portal will guide you through these steps:

1. Confirm Welcome Message
2. Complete the Permit Application Form
3. Upload proof of Ownership document
4. Upload proof of TPT License
5. Upload proof of Liability Insurance
6. Upload proof of Local Emergency Contact

Step 4: Town Review

• Documents will be reviewed by the Town of Pinetop-Lakeside
• If documents fail approval, you'll receive email notification to resubmit
• Approval timeline: within 7 business days of complete application receipt

Step 5: Receive License Number

• You'll receive an email with your license number
• This number is required for the next step
• License is not active until all steps are completed

Step 6: Neighbor Notification

• Complete Neighbor Notification requirements
• Digitally sign the attestation on your GovOS account
• Details provided in the step 5 email

Step 7: Payment

• Pay the $250 annual STR Registration Fee
• Payment types and scheduling options available (see Payment FAQs)

Step 8: Final Approval

• Receive final approval email
• Log into GovOS account to print final permit
• Set up annual renewal reminders

Important Timeline

• Licensing portal opened: September 5, 2023
• Existing properties deadline: November 15, 2023
• New properties must be licensed before offering for rent
• Annual renewals occur on the date of initial approval

Required Documents, Permits, Licenses, and Guidelines

Required Licenses and Permits

1. Arizona Transaction Privilege Tax (TPT) License

• Issuing Authority: Arizona Department of Revenue
• Requirement: Mandatory for all STR operators
• Application: Through aztaxes.gov
• Purpose: Required for collecting and remitting state, county, and city taxes
• Note: Even if online platforms (Airbnb/VRBO) remit taxes on your behalf, you still need your own TPT license

2. Town of Pinetop-Lakeside Short-Term Rental Permit

• Issuing Authority: Town of Pinetop-Lakeside Community Development Department
• Fee: $250 per property annually
• Term: One year from date of issuance
• Application: Through GovOS portal
• Requirement: Mandatory for each STR property

Required Documentation

1. Proof of Property Ownership

• Acceptable Documents: Warranty Deed or latest property tax bill
• Note: No other documents will be accepted

2. Proof of Liability Insurance

• Minimum Coverage: $500,000 aggregate
• Alternative: Evidence that each transaction will be provided through a platform offering equal or greater primary liability insurance coverage
• Submission: Upload evidence to portal

3. Proof of Local Emergency Contact

• Requirement: Photo of driver's license or other proof of local residency
• Purpose: Emergency point of contact must be available within 60 minutes

4. Application Information

• Physical address of the rental property
• Owner name, address, telephone number
• Emergency contact name, address, email, and 24-hour telephone number
• Designee information (if applicable)

Specific Regulations for Short-Term Rentals

Town-Level Regulations (Pinetop-Lakeside)

Permit Requirements

• Annual permit required for each STR property
• Application must be submitted before operation begins
• Permit is nontransferable (location or person)
• Operating without permit is prohibited and subject to penalties

Emergency Contact Requirements

• Owner or emergency point of contact must be available within 60 minutes for public safety requests
• Response to other complaints within 24 hours
• Must maintain accurate contact information (10-day notice required for changes)
• Violations subject to civil penalties up to $1,000 per 30-day period

Neighbor Notification Requirements

• Required before first offering property for rent
• Must notify adjacent properties, directly across, and diagonally across
• Must include: permit number, physical address, and emergency contact information
• Additional notification required for any changes (5 days prior)
• Attestation of compliance required before operation

Advertisement Requirements

• Permit number must be displayed on ALL advertisements
• Each advertisement in violation constitutes separate violation
• Applies to all platforms and marketing materials

Property Posting Requirements

• Permit number must be displayed within 10 feet of primary entrance
• Must be visible from exterior
• 14-point or larger bold font required
• Laminated or similarly protected paper required
• Each day of non-compliance constitutes separate violation

Insurance Requirements

• Minimum $500,000 liability coverage required
• Proof must be provided to Town upon request (7 days prior to operation)
• Each day without required insurance constitutes separate violation

Prohibited Uses

• Nonresidential uses (commercial, industrial, manufacturing)
• Special events requiring permits/licenses
• Retail business, restaurant, event center, or banquet hall
• Housing sex offenders
• Operating sober living homes
• Selling alcohol, illegal drugs, or pornography
• Operating adult-oriented businesses

Permit Suspension Grounds

• Three verified violations within 12 months (excluding aesthetic, solid waste, parking violations not threatening health/safety)
• One verified violation resulting in:
  • Felony offense by owner/designee
  • Serious physical injury or wrongful death
  • Knowingly housing sex offender
  • Allowing prohibited activities
• Suspension period: up to 12 months

Penalties Structure

• First violation: Up to $500 or one night's rent (whichever greater)
• Second violation: Up to $1,000 or two nights' rent (whichever greater)
• Third and subsequent: Up to $3,500 or three nights' rent (whichever greater)
• Operating without permit: $1,000 per month after 30-day notice period
• Multiple violations from same incident counted as one violation

County and State Regulations

Navajo County

• No specific county-level STR regulations identified in provided content
• Standard county services (sheriff, health department, etc.) apply

Arizona State Regulations

• Transaction Privilege Tax (TPT): All STR income subject to TPT at hotel rates
• Tax Rate: 12.38% total (combination of state, county, city)
• Registration: Required even if platforms remit taxes
• Definition: STR classified as transient public lodging establishment
• Compliance: Must comply with all applicable state laws

Contact Information for Local Authority

Primary Contact

Town of Pinetop-Lakeside

• Address: 325 W White Mountain Boulevard, Lakeside, AZ 85929
• Phone: (928) 368-8696
• Website: www.pinetoplakesideaz.gov
• Department: Community Development Department

Short-Term Rental Support

GovOS (Licensing Portal Support)

• Email: blt.str.support@govos.com
• Phone: (888) 751-1911
• Purpose: Technical support for licensing portal, activation code issues, account management

State Tax Authority

Arizona Department of Revenue

• Website: aztaxes.gov
• Purpose: TPT License application and state tax compliance

Additional Resources

Rent Responsibly (Informational)

• Website: www.rentresponsibly.org/az/pinetop-lakeside/
• Note: Informational only, not official regulatory authority

Links to Source Pages

Official Town Resources

• Pinetop-Lakeside Short-Term Rental Permit Information
• Town Code Chapter 5.28 - Short-Term Rentals
• Short-Term Rental Permit Application Form

Licensing Portal

• STR Registration Portal

State Resources

• Arizona TPT License Application
• Arizona Transaction Privilege Tax Information

Market Information

• RedAwning Market Overview (Informational)

Community Resources

• Rent Responsibly STR Information (Informational)

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Important Disclaimer: This guide is for informational purposes only. Investors should verify all information with the official Town of Pinetop-Lakeside Community Development Department before making business decisions. Regulations and requirements may change, and this guide may not reflect the most current information.